To remain competitive, companies need to ensure they have the tools to communicate with their clients. Voice is no longer the default and the need to provide customers with several ways to engage is more important now than ever before. Whether by chat, voice or video, companies can improve engagement by the use of multiple channels to enhance customer service and speed of response.
Communication has evolved, leaving many organisations with tools from several vendors – Skype for internal calls, WebEx for conferences, WhatsApp for a chat etc.
Employees are spending time switching between tools or waiting for a response, and businesses are paying for apps that are underutilised. UCaaS provides an integrated approach that links these channels into a single solution and provides additional collaboration tools, such as document and screen sharing.
If you are interested in hearing more about unified communications, please call our team on 020 3239 6181 or email us on firstname.lastname@example.org
Behind the technology and security that customers have come to know and trust with HDUK, it's our people that make the real difference. We take great pride in offering dedicated IT support for our customers by investing in specialists, that are experts in the tools you use every day. Our team are very important to us and we know that you feel the same way about your employees. It's why we put people at the heart of our business.
We are dedicated to providing reliable, secure, industry-leading IT solutions to elevate your business and maximise your potential. Working remotely has never been so important, so join the 15,000 users who already trust HDUK with their hosted services.