What is VoIP and how does it work?

One of the cornerstones of any Unified Communications systems, VOIP (Voice over Internet Protocol) enables contact by audio, video or text. It converts your voice from audio signals into digital data, which is transmitted almost instantaneously to another user (or group of) through ethernet or Wi-Fi over a Broadband connection.

Every time you use your computer, tablet, or smartphone to call someone using the internet, you use VoIP. Well known applications for VoIP calls include WhatsApp, Facetime and Microsoft Teams for internal calls. As long as good quality Broadband is available, users can make and receive calls through commercially available or free desktop apps or a web browser.

What do typical VoIP devices look like?

A VoIP phone looks like a traditional hardwired or cordless telephone with a keypad, handset, and optional features like speed dials, LCD, and HD-quality sound.

VoIP phones can also run call conferencing and call transfer, and in some cases, even video. Typically, this type of phone can switch between current, incoming, and waiting calls. We can move a VoIP phone from the office to home or any another location to increase the mobility of your team, but many users prefer the flexibility of a softphone.

Will a VoIP device tie me to an office?

Increasingly, VoIP solutions use softphone software installed on a PC, laptop, or portable device with a user interface and a dial-pad which is laid out like a traditional phone keypad. Users can make and receive calls on their computer or mobile device using the built-in webcam, microphone, and speaker. If you’re using an older PC or if the audio/visual quality is lacking, you can enhance the quality of your VoIP calls using a separate headset and webcam.

With the ever-increasing demand to switch rapidly between home and office working, the days of the old phone system box on the wall and hardwired desk devices are numbered. VoIP offers far greater flexibility to accommodate mobile and hybrid working and scale your business up or down without any physical limitations.

How does VoIP assist a mobile workforce?

By adopting business VoIP, you will bring your company and customers closer together. Employees are no longer restricted to a desk, a single device, and set working times. Being able to use VoIP on any device, not only for voice calls but for video meetings and chat, means employees can split their time between home and the office.

What is the benefit of VoIP for my business?

All businesses will benefit from you using VoIP through improved engagement, enhanced service and enhanced response times. Not only that, but employees become more productive and better able to balance their personal and work demands.

If you are interested in hearing more about the many benefits of business VoIP, please call our team on 01883 333155 or email us at contact@hduk.co.uk

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