What should you do if you are having issues with your hosted services?

Your first course of action should be to check out our Status Site.
If we have any issues at our end they will be reported here as soon as we are aware and updated regularly to keep you informed. If there are no issues reported and you have been unable to resolve the issue yourself here is how you can contact us for help.

Email

For technical support queries, have a read on how to ask your question for a quicker reply here.

support@hduk.co.uk

Telephone

Call us from Monday to Friday 9.00am to 5.00pm GMT.

UK
020 3239 6181

International
+44 20 3239 6181

Live Chat

Talk to us from Monday to Friday 9.00am to 5.00pm GMT.

Live Chat

Ticket

To log a ticket with our support team click on the button below.

Log a ticket

Emergency

Problems which cannot wait, use the email address above and mark your email as ‘URGENT’. Alternatively call the number above.

Out of hours

Problems which occur out of hours, use the email address or phone number above to leave a message to contact our on-call engineer.

Forums& Suggestions

Visit our Answers site where you can discuss topics with other HDUK customers, prospects and suppliers.

Help Guides

Our Help Site contains an extensive archive of technical articles, written by HDUK staff and sorted into product categories, so you can look for information in particular subject areas. It also provides links to other useful areas such as our Video Library and Webinars. It is an invaluable resource and is constantly being updated and refined.

Help site

HDUK and its people

Behind the technology and security that customers have come to know and trust with HDUK, it's our people that make the real difference. We take great pride in offering dedicated IT support for our customers by investing in specialists, that are experts in the tools you use every day. Our team are very important to us and we know that you feel the same way about your employees. It's why we put people at the heart of our business.

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What Makes HDUK Number One

We are dedicated to providing reliable, secure, industry-leading IT solutions to elevate your business and maximise your potential. Working remotely has never been so important, so join the 15,000 users who already trust HDUK with their hosted services.

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